Champagne Towers
Terms & Conditions

1. General

All champagne tower hires are subject to the following terms and conditions. By proceeding with payment, the client acknowledges and accepts these terms in full.

2. Pricing

•    All pricing is listed on the official website and is inclusive of GST.
•    Prices are subject to change without prior notice to reflect unforeseen industry fluctuations.
•    Quotes are provided via email and are based on the details supplied in the original inquiry or booking. Quotes may include additional fees disclosed at the time of inquiry. Quotes sent via email are only valid for 14 days from date of email being sent.
•    A credit card surcharge of $2.90 applies to all credit card transactions.
•    Final payment is due no later than 28 days prior to the scheduled event date, unless otherwise agreed in writing.
•    Upon receipt of deposit or full payment, the booking is considered confirmed and secured.

3. Delivery Fees

Delivery fees are calculated from either central Windsor, Brisbane or central Chadstone, Melbourne, to the event location:
•    0–15 km: $89 flat fee
•    16–25 km: $120 flat fee
• 26–35km: $160 flat fee
•    Over 35 km: Price on application (POA) - or you need to hire a DIY tower.

These prices include next day pickup - if same day pickup is required or late night after 9pm a late night pickup fee is applicable. Please contact us for a quote.

Towers of 4, 5, and 6 tiers are also available for customer pick-up from our central base locations in Windsor, Brisbane and Chadstone, Melbourne.

4. DIY Tower Bond and Hire Policy

Bond Requirement
A refundable bond of $500 is payable at the time of booking.

Refund Process
The bond will be processed for a refund by The Cocktail Queen Pty Ltd within 7 days of the return or collection of the champagne tower, less any applicable deductions for losses or damages. Bond is refunded directly to credit card. Credit card merchant processing times may take upto 14 days to reflect on your credit card statement the refund.
Breakages & Losses prices are as follows;
•    Glassware: $12.00 per glass
•    Plinth: $500
•    Drip Tray: $400

Exceeding Bond Amount
If the total cost of damages or losses exceeds the bond amount, the balance will be charged directly to the credit card provided at booking.

Non-Returned Items
Failure to return hired items, or failure to leave them out for collection, will be treated as theft. In such cases, your licence details will be provided to the police.

5. Hosts

RSA-certified hosts are available to assist with bottle preparation, pouring (or assisting with the ceremonial pour), serving, and post-event tower breakdown.
• Host fees are charged at $90 per hour
• A minimum booking of three (3) hours is require

Travel fee may be applicable on top of delivery for host - please contact for quote.

Hosts are not available for 4, 5, 6 or 7 Tier Towers.

6. Cancellations

•    Cancellations made more than twenty-one (21) days prior to the event will be refunded, less a non-refundable deposit of $350. No exceptions apply. If you have paid in full at time of booking the $350 non-refundable deposit is still applicable, remaining monies will be refunded.
•    Cancellations made twenty-one (21) days or fewer before the event are non-refundable. No exceptions apply.
•    Refunds are processed within twenty-one (21) days of cancellation and paid via direct bank transfer or credit card only.
•    All cancellations must be submitted in writing via email.

7. Glassware Breakage

• Minor breakages are anticipated. Charges will only apply if two (2) or more glasses are lost, broken, or not returned.
• In the highly unlikely event that the entire tower collapses, the client will be charged the full replacement cost of the glassware immediately.

8. Liability

Champagne Towers accepts no responsibility for any injury, damage, or loss caused by the champagne tower during the event.
• The client assumes full liability for any incidents involving the tower and indemnifies Champagne Towers against all claims, costs, damages, and expenses.
• This includes, but is not limited to, damage to venue furniture, fixtures, or fittings resulting from spillage or collapse of the tower.

Website Use and Payment

•    This website is intended for use by individuals aged 18 years and over.
•    Accepted payment methods include credit card via the booking form.
•    Invoices may be issued upon request, subject to approval.
•    The website owner reserves the right to modify, update, or discontinue any offerings or services at any time without prior notice.
•    These terms and conditions are governed by and subject to the laws of the State of Victoria and the Commonwealth of Australia.
• Champagnetowers.com.au is an operational subsidiary of The Cocktail Queen Pty Ltd.

Champagne Towers Terms & Conditions